Refund policy
Return & Refund Policy
At Atrangi, we strive to deliver high-quality products and ensure every customer has a great shopping experience. Each product goes through strict quality checks before being dispatched. However, if you receive a damaged, defective, or incorrect item, we are here to assist you.
Please read the following policy carefully to understand how returns and refunds are handled.
Return Eligibility
Returns are accepted only under the following conditions:
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The product received is damaged or defective
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The wrong product was delivered
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The item has a manufacturing defect
To be eligible for a return, the product must:
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Be unused and unwashed
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Be in its original condition
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Include all original tags and packaging
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Be reported within the specified return window
Return Request Timeframe
All return requests must be raised within 48 hours of delivery.
Requests made after this timeframe may not be accepted.
To initiate a return request, please contact our support team with your order number and clear images of the product showing the issue.
You can reach us through:
Email: support@atrangifit.com
WhatsApp: Contact our support team directly with order details.
Return Process
Once your request is received, our team will review the details and verify the issue.
If the return is approved:
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Instructions for the return will be shared with you.
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The product must be securely packed and shipped back to our return address.
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After we receive the item, it will undergo a quality inspection.
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Once approved, the refund process will be initiated.
Please note that return shipping charges may apply in certain cases.
Refund Process
After the returned product passes inspection, the refund will be processed.
Refunds are issued to the original payment method used during purchase.
Refund processing time:
5–7 business days after the returned item is approved.
Depending on your bank or payment provider, the amount may take additional time to reflect in your account.
Non-Returnable Items
The following items are not eligible for return or refund:
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Products purchased during special sales or promotions
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Customized or personalized items
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Products returned in used, washed, or damaged condition
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Requests raised after the 48-hour return window
Size Issues
If the product does not fit correctly, we recommend requesting a size exchange instead of a return, subject to stock availability.
Exchange requests must also be raised within 48 hours of delivery.
Order Cancellation
Orders cannot be canceled once they have been processed or shipped.
If you need assistance regarding an order, please contact our support team immediately after placing the order.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our support team.
Email: support@atrangifit.com
WhatsApp: Available for customer support inquiries
Our team will be happy to assist you.